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Terms of Warranty

All products sold by DriverCam (from 20 May 2022 onwards) come with a free extended 2 year warranty (1 year Manufacturer + 1 year DriverCam).

In the event your product is faulty, DriverCam will provide a remedy (replace or repair) as required by the Consumer Guarantees Act.

To return a product under warranty please:

  • Email sales@drivercam.co.nz to notify us of the issue, please include your mobile number, proof of purchase e.g. invoice number and if possible, provide a description of the problem, photo or videos evidence of the fault(s).
  • A DriverCam team member will be in touch to help

    Suppliers require products under warranty to be returned to them for assessment and repair, despite using a fast carrier service we have found due to Covid related delays that this process has an approximate 4 - 6 week turnaround. We understand this delay is frustrating and thank you for your patience, please note at the time of purchase you have accepted this turnaround speed and it is not a reason for you to demand to be issued a replacement product - please be kind.  

    On receiving your product our manufacturers will test and diagnose and determine either that an identical replacement should be issued or the product repaired and returned back to DriverCam. 

    Please note, in some cases, we may not be able replace your product due to the availability or discontinuation of that particular item. In this case, we'll offer a similar-spec product or the latest model. 

    The warranty does not cover damage or misuse or products which are found on inspection to be damaged or misused. 

    Products purchased prior to 20 May 2022 have a 1 year manufacturer's warranty. 

    Please note, if you are acquiring goods for business or commercial purposes as defined in Sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods.