Terms of Warranty
TERMS OF WARRANTY
All cameras and batteries purchased and also installed by DriverCam** have a free extended 2 year warranty (1 year Manufacturer + 1 year DriverCam).
Otherwise all cameras and batteries have a 1 year Manufacturers warranty.
All other products (not cameras and batteries), for example MicroSD cards, are subject to the manufacturers warranty provided.
In the event your product is faulty, DriverCam will provide a remedy (replace or repair) as required by the Consumer Guarantees Act.
To return a product under warranty please:
- Email email@example.com to notify us of the issue, please include your mobile number, proof of purchase e.g. invoice number and if possible, provide a description of the problem, photo or videos evidence of the fault(s).
- A DriverCam team member will be in touch to arrange for the return of the product by NZ Post courier to our offices for assessment.
Manufacturers require products under warranty to be returned to them for assessment and repair, despite using a fast carrier service we have found that this process has an approximate 4 - 8 week turnaround.
We understand this delay is frustrating and thank you for your patience, unfortunately we do not have temporary 'loan cameras' for you to use whilst your camera is being repaired. Please note at the time of purchase you have accepted this turnaround speed and it is not a reason for you to demand to be issued a replacement product - please be kind.
On receiving your product our manufacturers will test and diagnose and determine either that an identical replacement should be issued or the product repaired and returned back to DriverCam.
Please note, in some cases, we may not be able replace your product due to the availability or discontinuation of that particular item. In this case, we'll offer a similar-spec product or the latest model.
The warranty does not cover damage or misuse or products which are found on inspection to be damaged or misused. DriverCam cannot be held liable for the decline of your warranty repair by the manufacturer and or any disagreement or dispute you may have over the manufacturer's decision or the standard of repair received must be directed to the manufacturer.
If the repair of your item is declined by the manufacturer due to damage or misuse DriverCam will issue an invoice for the costs involved with the incorrect warranty claim including and not restricted to labour (DriverCam & manufacturer) and freight (local & international).
Please note, if you are acquiring goods for business or commercial purposes as defined in Sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods.
*1 Products purchased prior to 20 May 2022 have a 1 year manufacturer's warranty.
*2 Products purchased from 20 May 2022 to 26 October 2023 have a 2 year warranty (1 year Manufacturer + 1 year DriverCam).
** from 27 October 2023. Excludes installations in vehicles of commercial/business use.
The information above is subject to and must be read in conjunction with our Terms of Service.